Privacy Policy
1. Introduction
Lincoln City Football Club Company Limited (“Lincoln City”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit and interact with our hospitality and events website, make enquiries, book hospitality packages, reserve event spaces, attend events, or otherwise engage with our hospitality services.
This website is operated by Lincoln City Football Club Company Limited, which acts as the data controller for the personal information collected through this website.
We may update this Privacy Policy from time to time, and any changes will be published on this page.
2. Our Contact Details
Lincoln City Football Club Company Limited
LNER Stadium
Sincil Bank
Lincoln
LN5 8LD
Telephone: 01522 880011
Data Protection Officer: Tom Hall
Email: dpo@theredimps.com
3. The Information We Collect
We may collect, use and store the following personal information:
Information You Provide Directly
- Name
- Company name (where applicable)
- Job title (where applicable)
- Postal address
- Email address
- Telephone number
- Event requirements and booking preferences
- Dietary requirements and accessibility requirements
- Payment and billing information
- Marketing preferences
- Details contained in enquiries or correspondence sent to us
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Pages visited
- Time spent on the website
- Referral sources
- Cookie and tracking information
Special Category Data
Where necessary, we may collect limited health-related information such as dietary requirements, allergies or accessibility needs to ensure we can safely provide hospitality services and events.
4. How We Collect Your Information
We collect information when you:
- Submit an enquiry through our website
- Request a brochure or information pack
- Book a hospitality package
- Reserve a meeting room, event space or venue
- Attend an event at the LNER Stadium
- Sign up to receive marketing communications
- Complete surveys or feedback forms
- Contact us by phone, email or social media
- Browse and use our website
5. Why We Use Your Information
We use your personal information to:
Manage Hospitality and Event Bookings
- Process and manage reservations
- Confirm bookings and provide event information
- Arrange catering and hospitality services
- Manage venue access and attendance
Respond to Enquiries
- Provide information about hospitality packages
- Respond to venue hire enquiries
- Answer questions about events and services
Improve Our Services
- Understand how visitors use our website
- Analyse customer preferences
- Improve our hospitality offerings and customer experience
Marketing Communications
Where you have consented, we may send you information about:
- Matchday hospitality
- Corporate events
- Conferences and exhibitions
- Private celebrations and weddings
- Special offers and promotions
- New services and venue developments
You can unsubscribe from marketing communications at any time.
Security and Safety
We may use information, including CCTV footage, to:
- Maintain the safety and security of guests, visitors and staff
- Investigate incidents
- Prevent fraud and criminal activity
- Comply with stadium safety requirements
6. Lawful Bases for Processing
Under UK data protection law, we rely on the following lawful bases:
Contract
Where processing is necessary to fulfil a booking, reservation, purchase or enquiry.
Consent
Where you have consented to receive marketing communications or provided specific information such as dietary requirements.
You can withdraw your consent at any time by contacting us.
Legal Obligation
Where we are required to process personal information to comply with legal or regulatory requirements.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
- Managing hospitality and venue operations
- Improving our services
- Responding to enquiries and complaints
- Preventing fraud
- Protecting guests, visitors and staff
- Analysing website performance
- Administering customer relationships
You have the right to object to processing carried out under legitimate interests.
7. Sharing Your Information
We may share your personal information with trusted third parties where necessary, including:
- Payment processing providers
- Event management and booking systems
- Catering partners
- Technology and website service providers
- Marketing service providers
- Professional advisers
- Regulatory bodies and law enforcement agencies where required
We require all third parties to protect your information and only process it in accordance with our instructions and applicable data protection laws.
We do not sell your personal information.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly
- Improve website performance
- Analyse visitor behaviour
- Remember your preferences
- Support marketing and advertising activities
Further information can be found in our Cookie Policy.
9. CCTV and Photography
The LNER Stadium is monitored by CCTV for safety, security and operational purposes.
Photography and video recording may take place during hospitality events, conferences and functions for promotional, marketing and security purposes.
Where appropriate, notices will be displayed at events.
10. How We Store Your Information
We have implemented appropriate technical and organisational security measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Access to personal information is limited to employees, contractors and service providers who require access for legitimate business purposes.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
This may include retaining information:
- For the duration of a booking or customer relationship
- To comply with legal, accounting or regulatory obligations
- To resolve disputes or enforce agreements
In most cases, booking and transaction records will be retained for up to six years following the relevant transaction.
12. Your Data Protection Rights
Under UK data protection law, you have the right to:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information in certain circumstances.
Restriction
Request restriction of how we process your information.
Object
Object to certain processing activities, including direct marketing.
Data Portability
Request transfer of your information to another organisation where applicable.
To exercise any of these rights, please contact:
We will normally respond within one month.
13. International Transfers
Where any of our service providers process data outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
14. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. Any updates will be published on this page together with the revised effective date.
15. Complaints
If you have concerns about how we handle your personal information, please contact our Data Protection Officer first.
Email: dpo@theredimps.com
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
You can find further information via the ICO’s official website: Information Commissioner’s Office